Account FAQ: Registration, KYC and Verification at BCJILI
Your account and your payments are linked: a clean KYC is what lets your cashouts clear without holds. Here is exactly how verification works and how to keep your account trouble-free.
What verification requires
KYC (Know Your Customer) is a one-time check required by PAGCOR before your first withdrawal, not something the casino invents. You submit one valid government-issued ID, and reviewers confirm your identity and that you are at least 21.
- Philippine passport
- SSS card
- UMID
- PhilHealth card
- Driver's license
- PRC ID
Timeline and rules that affect payouts
| Item | Rule | Why it matters |
|---|---|---|
| Minimum age | 21+ | Verified at KYC; underage accounts are closed |
| KYC review | One time, 24–48 hours | Do it before your first cashout to avoid delays |
| Account name | Must match your own ID | Third-party wallets/banks are rejected on payout |
| Licence | PAGCOR-regulated | Player-fund and fair-play protections apply |
Keeping your account healthy
The single biggest cause of a blocked cashout is a name mismatch between your casino account, your KYC ID and your GCash, Maya or GoTyme wallet. Register everything under your own legal name from the start, verify early rather than at the moment you want to withdraw, and set your responsible-gaming limits while you are in the account settings anyway.
Frequently Asked Questions
How long does KYC verification take?
Identity review usually completes within 24 to 48 hours. It is a one-time step: once approved, later withdrawals do not need to be re-verified unless the operator flags an unusual transaction.
Which IDs are accepted for verification?
A Philippine passport, SSS card, UMID, PhilHealth card, driver's license or PRC ID are all accepted. You only need one valid, unexpired government-issued ID that shows your name and date of birth.
How old do I have to be to play?
You must be at least 21 years old, the legal minimum for online gaming in the Philippines. Age is confirmed during KYC, and any account found to belong to a minor is closed.
Why was my withdrawal to a friend's GCash rejected?
PAGCOR rules require that casino accounts and payout destinations be in the player's own name, so third-party wallets and bank accounts are rejected. Always withdraw to an account registered under the same name as your verified ID.
Can I set deposit or loss limits on my account?
Yes. PAGCOR-licensed operators provide daily, weekly and monthly deposit limits, along with self-exclusion and reality-check reminders, directly in your account settings. You can set or adjust them at any time.