Account FAQ — Registration, KYC and Verification at BCJILI
Your account and your payments are linked: a clean KYC is what lets your cashouts clear without holds. Here is exactly how verification works and how to keep your account trouble-free.
What verification requires
KYC (Know Your Customer) is a one-time check required by PAGCOR before your first withdrawal — not something the casino invents. You submit one valid government-issued ID, and reviewers confirm your identity and that you are at least 21.
- Philippine passport
- SSS card
- UMID
- PhilHealth card
- Driver's license
- PRC ID
Timeline and rules that affect payouts
| Item | Rule | Why it matters |
|---|---|---|
| Minimum age | 21+ | Verified at KYC; underage accounts are closed |
| KYC review | One time, 24–48 hours | Do it before your first cashout to avoid delays |
| Account name | Must match your own ID | Third-party wallets/banks are rejected on payout |
| Licence | PAGCOR-regulated | Player-fund and fair-play protections apply |
Keeping your account healthy
The single biggest cause of a blocked cashout is a name mismatch between your casino account, your KYC ID and your GCash, Maya or GoTyme wallet. Register everything under your own legal name from the start, verify early rather than at the moment you want to withdraw, and set your responsible-gaming limits while you are in the account settings anyway.